Help & FAQs

Sign up as a farmer, complete your profile, and list your produce. You’ll be guided through our onboarding steps with simple instructions and support.

No commission for the first 3 months after onboarding. We may introduce a small service fee afterward to maintain platform services and logistics.

Payments are made directly to your bank or mobile wallet after each confirmed order. You can view your earnings on your dashboard.

A basic smartphone with internet access is enough. Our platform is designed to be mobile-friendly and easy to use.

Yes! Fermerce supports bulk sales to retailers and restaurants. Make sure to indicate available quantities when listing products.

We offer training videos, seller guides, a farmer WhatsApp group, and access to delivery partners.

Fermerce is an online marketplace that connects you directly with local farmers so you can buy fresh farm produce at fair prices. No middlemen, just freshness—delivered straight to your doorstep.

Simply sign up, browse the marketplace, select your items, and proceed to checkout. You can pay securely online and choose your preferred delivery option.

All products are sourced directly from verified local farmers. As a buyer, you'll see where your food is coming from when you shop.

During our launch phase, delivery is free for your first 3 orders. After that, a small delivery fee will apply based on your location.

Extremely fresh. Most of the produce is sourced out locally from farmers. We operate a local model to ensure minimal delay.

We have a satisfaction guarantee. Please contact support within 24 hours and we’ll resolve the issue with a refund, replacement, or credit.

Once your order is confirmed, you’ll receive updates via SMS/email and can track your delivery in your dashboard.