Shipping & Delivery Policy
Overview
Fermerce Shipping & Delivery Policy
Fermerce is committed to ensuring that orders placed on our platform are delivered efficiently and in good condition. This Shipping & Delivery Policy outlines the terms under which products are delivered to buyers.
1. Delivery Coverage
- Fermerce currently offers delivery services within selected cities and regions in Nigeria.
- Delivery availability may vary based on the seller’s location and logistics partner coverage.
- Buyers should confirm that their location is serviceable before placing an order.
2. Delivery Timeframe
- Estimated delivery timelines are shown at checkout and vary by location, seller, and product type.
- Most deliveries are completed within 1–5 business days.
- Perishable items are prioritized for same-day or next-day delivery, where available.
- Note: Timelines are estimates and may be affected by weather, transportation disruptions, or seller delays.
3. Delivery Charges
- Fees are calculated at checkout based on location, product weight/size, and delivery option.
- Some sellers may offer free or discounted delivery for bulk or promo orders.
- Delivery charges are non-refundable after successful delivery.
4. Order Tracking
Buyers can track orders in the “My Orders” section. SMS or email notifications are sent as the order status changes.
5. Failed Deliveries
A delivery is marked as failed if:
- The recipient is unavailable at the delivery location.
- The contact details provided are incorrect or unreachable.
- The delivery address is inaccessible.
In such cases:
- Redelivery may be attempted once.
- Additional charges may apply for redelivery.
6. Delivery Inspection
- Inspect all products upon delivery.
- For perishables, check condition immediately.
- If damaged or incorrect, reject the item and report via your account within 24 hours.
7. Contact Us
📞 [Insert phone number]
📍 Fermerce Technologies, Lagos, Nigeria